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Technical Support Agent

Do you want to gain valuable skills and experience working as a contractor?

ACCENTURE CONTRACTOR EXCHANGE solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. Accenture's extended workforce (contractors) help us to bring it all together to deliver tangible business outcomes for our clients. Accenture works with over 90 of the Fortune Global 100 and has made 18 consecutive appearances on the list of Fortune's "World's Most Admired Companies." And that's just the beginning. Now is the perfect time for you to consider opportunities through our Contractor Marketplace. 

Project Description:

The Help Desk/Technical Support Agent will provide technical support by accepting and responding to customer inquiries via email, and provide resolution to all issues as they relate to the client's vaccine program.

Responsibilities:

  • Provide technical support to providers and assist with questions about the Vaccination Management System
  • Monitor and respond quickly to incoming requests relating to software issues
  • Assist with onboarding of new users (creating/deleting user profiles, identifying missing information)
  • Adhere to documentation procedures on triaging support ticket requests
  • Determining the best solution based on the issue and details provided by end-users
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents and requests
  • Primary responsibilities are focused on customer contact, not software development

Minimum Qualifications:

  • High School Diploma or GED 
  • 1 year of call center and/or customer service experience
  • 1 year of technical support or help desk experience
  • Experience working in a ticketing system
  • Proficiency with Microsoft Office, specifically Word and Excel
  • Excellent problem solving and critical thinking skills
  • Minimum typing speed of 30 wpm
  • Must be available to work an 8-hour shift between the hours of 8:00am-8:00pm PST, anywhere between Monday-Sunday
  • While hardware is provided, the Agent is responsible for their internet access (for which they will not be reimbursed) 

Preferred Qualifications:

  • Bachelor's Degree
  • Experience working in a medical field setting